Privacy and Data Protection Policy

RiderCise® Online Privacy and Data Protection Policy

1. General

  1. RiderCise® (“we”, “us” or “RiderCise”) take the privacy of your information very seriously. Our Privacy and Data Protection Policy is designed to tell you, the user of our website,, (the “Website”), and our RiderCise® Online Programme Portal (the ‘Portal”) and any other services provided by us via and technology or media (the “Service”)about our practices regarding the collection, use and disclosure of personal and other information about you that may be provided via the Website or Portal or collected through other means such as an online form, email or telephone communication.
  2. This policy applies to information provided by our users and registered clients.
  3. By using the Portal, you are consenting to the collection, use, and disclosure of that information about you in accordance with, and are agreeing to be bound by, this Privacy and Data Protection Policy.
  4. RiderCise® is registered under the Data Protection Act 1998 (the “Act”). The Act sets out a number of important principles that organisations must apply when processing personal data. For more information see


2. Our Policy

  1. We aim to limit our interaction with your data wherever possible. We have a general policy relating to access to your data. We will generally seek only to access that data which is necessary in accordance with the privileges you have granted to the system. Automated processes may scan your data, but only for an explicit purpose to do with the provision of our Portal. When working with data that was originally collected by us, our processes may need to scan and manipulate the information in order to deliver our Portal to you.
  2. Ways in which we collect data
    1. We may collect and process the following personal information or data (information that can be uniquely identified with you) about you:
    2. Certain information required to use the Portal or any other Portals we offer, including the name and address of you and/or your business and/or your employees;
      1. E-mail address and a password;
      2. Any correspondence between you and us;
      3. Replies to any surveys or questionnaires that we may use for research purposes;
      4. Details of your visits to the Portal and the resources that you access;
      5. Photographs that you send to us (before and after pictures, for example)
      6. Any information we may require from you when you report a problem or complaint.
    3. We only collect such information when you choose to supply it to us. You do not have to supply any personal information to us but our Portal may not be operable in practice without providing such data to us.
    4. Information may also be gathered through the Portal without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.
    5. An IP address is a number assigned to your computer by your Internet Portal Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address can only be traced back to your ISP or the large company or organisation that provides your internet access (such as your employer if you are at work).
    6. We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to the Portal, and to administer and improve the Portal.


3. Use And Disclosure

  1. We may use this information to:
    1. Ensure that the content of the Portal is presented in the most effective manner for you and for your computer and customise the Portal to your preferences;
    2. To other professionals for their input in relation to providing the Portal to you, such to create a training plan or meal plan;
    3. Assist in making general improvements to the Portal;
    4. Carry out and administer any obligations arising from any agreements entered into between you and us;
    5. Allow you to participate in features of the Portal;
    6. Contact you and notify you about changes to the Portal (except where you have asked us not to do this);
    7. Collect payments from you;
    8. Analyse how users are making use of the Portal and for internal marketing and research purposes.
  2. We do not disclose any information you provide via the Portal to any third parties except:
    1. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);
    2. In order to enforce any terms of use that apply to the Portal, or to enforce any other terms and conditions or agreements for our Portals that may apply;
    3. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;
    4. To protect the rights, property, or safety of RiderCise, ourPortal’s users, or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  3. Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.
  4. We do not store credit card details nor do we share customer financial details with any 3rd parties


4. Security

  1. In order to safeguard the information we collect from you we will take all reasonable steps to ensure that:
    1. Our servers are protected by security mechanisms and can only be administered via strictly controlled public/ private cryptographic keys;
    2. Our data processing storage facilities are sited in secure locations to prevent unauthorised access.


5. Cookies

  1. A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. The information in a cookie does not contain any personally identifiable information you submit to our site.
  2. On our website, we use cookies to track users’ progress through the website, allowing us to make improvements based on usage data. We also use cookies if you log in to one of our online Portals to enable you to remain logged in to that Portal. A cookie helps you get the best out of the Portal and helps us to provide you with a more customised Portal.
  3. Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To change your browse settings you should go to your advanced preferences.
  4. We are required to obtain your consent to use cookies. If you continue to use the website having seen the notice then we assume you are happy for us to use the cookies described above.
  5. If you choose not to accept the cookies, this will not affect your access to the majority of information available on our Website. However, you will not be able to make full use of our online Portals.


6. Web Statistics

  1. We use log files generated by our web servers to analyse site usage and statistics but the files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and to make improvements to our Portal.


7. Access To And Correction Of Personal Information

  1. We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession.
  2. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you wish to see details of any personal information that we hold about you please contact us by way of our contact page.


8. Other Websites

  1. The Portal may contain links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites.
  2. We cannot be responsible for the privacy policies and practices of sites that are not operated by us, even if you access them via the Website that is operated by us. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
  3. In addition, if you came to our Website via a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.


9. Transferring Your Information Outside Of Europe

  1. As part of the Services offered to you, the information you provide to us may be transferred to, and stored at, countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our Portal providers is located in a country outside of the EU. We may also share information with other equivalent national bodies, which may be located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.
  2. If you use the Portal while you are outside the EU, your information may be transferred outside the EU in order to provide you with those Portals.
  3. By submitting your personal information to us you agree to the transfer, storing or processing of your information outside the EU in the manner described above.


10. Notification Of Changes To Our Privacy Policy

  1. We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


11. Contact Us

  1. If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by way of our contact page.